We want every CloudWeave purchase to feel considered and straightforward. This policy explains returns for standard bedding, AI-custom products, damaged or faulty goods, return shipping, exchanges, and refunds.
30-day return request window
- Standard, non-custom items may be submitted for return or exchange within 30 days of delivery.
- Items must be unused, unwashed, unstained, odor-free, free from pet hair, and in their original purchased condition, with original packaging and tags retained where possible.
- For bedding hygiene and safety, used or washed items are not eligible for change-of-mind returns. This does not limit remedies for a genuine product fault.
- An order number or other valid proof of purchase is required.
AI-custom and personalized items
AI-custom duvet covers, products made from uploaded images, and personalized items whose design has been approved and entered production are not eligible for change-of-mind returns, sizing mistakes, color preferences, or errors in customer-supplied content. Printing errors, manufacturing defects, wrong or missing items, transit damage, or a material mismatch with the final approved design remain eligible for review and an appropriate remake, replacement, or refund.
Faulty, damaged, or incorrect items
Contact us as soon as reasonably possible if an item has a manufacturing fault, arrives damaged, is incomplete or incorrect, or materially differs from its description or confirmed order. We may request photos of the item, packaging, shipping label, and fault. Depending on the issue and applicable law, the available remedy may include repair, remake, reshipment, replacement, partial refund, or full refund.
Items not eligible for change-of-mind returns
- Used, washed, stained, odor-affected, customer-damaged, or improperly stored items that cannot be resold.
- Approved personalized products already in production where CloudWeave or the carrier did not cause the issue.
- Items clearly marked final sale, gift cards, digital design files, and clearance goods except where applicable law requires a remedy.
How to request a return
- Submit a request from your order center or email support@aicloudweave.com.
- Include your order number, reason for return, issue details, and product or packaging photos when relevant.
- Wait for approval and the return address, packaging instructions, and recommended shipping method.
- Do not send an item back before approval; unidentified parcels may be delayed or refused.
Return shipping
Customers pay return shipping for change-of-mind, sizing, or other non-fault returns, and any original delivery charge paid is non-refundable. For an approved manufacturing fault, incorrect or missing item, or transit damage, CloudWeave will provide a return arrangement or reimburse reasonable pre-approved return postage after valid proof is supplied. Keep the tracking number and postage receipt.
Refunds and exchanges
We will notify you after the return is delivered and inspected. Approved refunds are issued to the original payment method, normally initiated by CloudWeave within 3-5 business days. Banks and payment providers may need a further 5-10 business days to post the funds. Exchanges depend on availability; any price difference and new delivery arrangement will be confirmed first.
Statutory consumer rights
Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded. Australian orders also receive the consumer guarantees available under the Australian Consumer Law. United States orders remain subject to applicable consumer-protection laws at the delivery destination.