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Frequently Asked
Fill power measures the loft and insulating ability of down. Our current Baffled Box 700 Goose Down Duvet and Baffled Box 700 Duck Down Duvet use a baffle-box structure to help the fill loft evenly and reduce cold spots.
AI custom covers can be bought alone or as a duvet + custom cover set. For AI-designed items, attach or generate the cover artwork before proceeding to checkout so the production file is ready for approval.
Unused standard duvets can be reviewed for return within 30 days if they are in resellable condition. Custom-printed covers and duvet + custom cover sets are made to order and are not eligible for change-of-mind returns unless there is a production defect or shipping damage.
Machine wash cold on a gentle cycle with mild detergent. Tumble dry low with wool dryer balls to restore loft. Always use a duvet cover to protect the shell. Professional laundering once per year is recommended. Never bleach or iron.
Choose Light for warm rooms and hot sleepers, Medium for everyday all-season comfort, Arctic for cold rooms and winter use, and Ultimate for maximum loft on extra-cold nights.
Current checkout is focused on the United States and Australia. If you need delivery to another destination, contact support first so we can confirm whether shipping and customs handling are available.