By accessing CloudWeave or placing an order, you agree to these Terms of Service.
Products and orders
We try to present product details, pricing, sizing, materials, and lead times accurately. Reasonable variation may occur because of screens, production batches, textile handling, and cross-border fulfillment. You are responsible for accurate shipping details, contact information, sizing, and customization inputs.
AI customization and uploaded content
You confirm that you have the rights needed to upload images, prompts, artwork, and other materials. You allow us to process those materials for previews, production files, fulfillment, and support. Do not upload illegal, infringing, hateful, explicit, harassing, or privacy-violating content. We may refuse customization requests that are unsuitable for production or violate policy.
Payment, taxes, and cancellation
Payments are processed through Shopify Checkout or other enabled providers. All orders use tax-inclusive shipping: CloudWeave covers applicable taxes, duties, import taxes, and customs clearance charges, with no additional tax or duty payment required from the recipient. Shipping charges follow our published rates and free-delivery thresholds. Custom orders may not be cancellable once the artwork is approved and production begins.
Limited preorders and crowdfunded batches
Payment is accepted only while a limited preorder is explicitly shown as open. The campaign page states its deadline, goal, pricing, expected production window, and what happens if the goal is missed. Payment is not a donation. If CloudWeave cancels a batch before production, the order is refunded to the original payment method; after artwork approval and production start, the custom-item restrictions in this policy apply.