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Frequently Asked Questions
Fill power measures how much space a given weight of down fills. For warmth, compare fill weight and construction as well.
Buy a cover on its own or as a set with a duvet. Upload a photo or create a design with AI, then review it before we print it.
You can request a return for unused standard bedding within 30 days of delivery. Custom items can’t be returned for a change of mind once production starts. Contact us if something is faulty, damaged, incorrect or missing.
Read our return policyFollow the care label supplied with your specific down duvet. A printed polyester cover can have different washing and drying instructions from the insert. Check the label and machine capacity before laundering, and contact support if anything is unclear.
Choose Light for warm rooms and hot sleepers, Medium for everyday all-season comfort, Arctic for cold rooms and winter use, and Ultimate for maximum loft on extra-cold nights.
Current checkout serves the United States and Australia. All products ship from partner factories in China within 2-5 calendar days after payment confirmation (and final artwork approval for custom items). Estimated international transit is 7-14 calendar days after dispatch. Taxes and duties are included. For other destinations, contact support first; we reply within 24 hours.

