Bedding FAQ
Find answers about materials, sizes, custom designs, care and returns.

Products & materials
What does CloudWeave sell?
CloudWeave offers goose and duck down duvets, custom printed polyester duvet covers, and duvet-and-cover sets for the United States and Australia.
View the current product rangeWhat are CloudWeave custom duvet covers made of?
Our custom covers are printed on polyester. The cotton sateen is the outer fabric of the duvet insert.
Check the current polyester coverDoes a duvet cover or set include the duvet insert?
The standalone cover is sold on its own. A set includes one down duvet insert and one custom cover.
Compare duvet-and-cover setsFit & warmth
Does goose down always mean a warmer duvet?
Species alone does not determine a finished duvet's warmth. Compare down content, fill power where stated, fill weight, size and construction for the specific products. Choose according to your room and sleep preferences.
Compare goose and duck downWhich CloudWeave warmth option should I choose?
Start with overnight room conditions and whether you sleep hot or cold. Compare fill weights within the same size and product. Light, Medium, Arctic and Ultimate are range labels where offered, not universal TOG ratings or guaranteed temperature ranges.
Read the warmth guideAre US and Australian Queen or King sizes interchangeable?
US and Australian sizes can have different measurements. Match the width and length of your duvet to the US size chart.
View the US size guideHow should I measure my insert for a duvet cover?
Lay the insert flat without stretching it. Measure the width and length from edge to edge and compare them with the cover measurements.
Check actual insert and cover dimensionsDesign & artwork
Can I upload my own artwork for a custom cover?
The CloudWeave design studio supports uploaded artwork and AI-assisted designs. Review the artwork preview, cover size and selected product details, then follow the order's design-confirmation steps before production. A preview does not by itself confirm the physical size.
Read the custom cover guideWhat should I check before approving a custom duvet cover?
Confirm whether you are ordering a cover alone or a duvet-and-cover set, your delivery market, actual dimensions, selected options and current checkout price. Review the final artwork, layout and any text, and read the current custom-item return conditions before approving production. Contact support before approval if anything is unclear.
Review the custom cover approval checklistOrders & care
How should I wash a CloudWeave duvet or custom cover?
Follow the care label supplied with your specific product. A down insert and a printed polyester cover can have different care requirements. Do not apply one item's washing or drying instructions to the other; ask support if the label is unclear.
Ask about your product's care labelWhere can I check delivery and returns before ordering?
Check the selected product, checkout details and the current published policies for your destination. Standard and custom items have different return conditions. Read the custom-item terms before approving a printed cover, and contact support about anything unclear.
Read the current returns policyWhich CloudWeave market should I use for Australia?
For delivery to Australia, use the CloudWeave Australia storefront at https://www.aicloudweave.com/AU and check that prices are in AUD. The United States storefront is https://www.aicloudweave.com/US and uses USD. Check the actual AU product dimensions and available options; US size names are not a substitute for measurements.
Shop CloudWeave Australia in AUD
